We are located in the Japanese knife making capital of Seki City, Gifu Prefecture, Japan. Your order will be carefully inspected and packed by us, in our warehouse, and will be shipped to you directly from Japan.
Flat Rate Worldwide Shipping via DHL Express, Fedex, EMS (Express Postal Mail Service)
*Flat Rate US$10.00, DHL Express/Fedex For customers in United States, Canada, Australia, Asia
*Flat Rate US$15.00 For customers in Europe and Other Countries (We will select the most suitable shipping method, to ensure a smooth, efficient delivery) DHL Express, Fedex or EMS/E-Packet)
We can ship your order to any one of over 100 countries worldwide via DHL Express, Fedex and EMS (International Express Mail Service), E-Packet (Traceable Postal Air Mail).
If your order contains multiple items, you will only be charged a total of US$10.00(For customers in United States, Canada, Australia, Asia) or US$15(For customers in Europe and Other Countries) for shipping. The shipping fee will be automatically added to your shopping cart at the time of payment.
DHL Express and Fedex are famous for its super fast and secure (Insured and traceable) worldwide shipping service, which is delivered right to your door by a DHL and Fedex Deliveryman.
EMS is fast and safe international shipping method, which is delivered right to your door by your postman. It is one of the most reliable methods for shipping parcels from Japan, and is insured and traceable.
DHL Express and Fedex and EMS Shipping Service are available worldwide in the following countries:
Notice For Russian Customers:
Due to the current enviroment, Japan Post, DHL and Fedex currently cannot deliver parcels to customers in Russia. Therefore, we currently cannot accept orders from Russian Customers and cannot ship our products to Russia.
We have heard that this situation is likely to last for a while, until the enviroment has improved.
If you would like an Email notification please contact us at support@kencrest.us, we will inform you as soon as Japan Post resumes EMS shipments to Russia.
Asia |
Central America Oceania Middle East Caribbean
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Europe Russia
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Africa
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Bangladesh, Bhutan, Brunei, Cambodia, China (People's Rep.), Guam, Hong Kong, India, Indonesia, Korea (Rep.), Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam | Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Is, Barbados,Canada, Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico, Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates | Austria, Azerbaidjan, Belarus, Belgium, Bulgaria, Czech, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia(Former Yugoslav Republic of),Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine, U.K. | Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe |
We try to keep most items available for immediate shipment and we can usually ship your order on the same day it is placed, or on the following day. If we are unable to ship your order within a few days, we will promptly notify you about the expected shipping date of your order.
On average, DHL Express and Fedex takes the following number of days to arrive, once the shipment is dispatched from Japan:
On average, EMS (International Express Mail Service) takes the following number of days to arrive, once the shipment is dispatched from Japan:
(Please note that delivery times might be affected by additional delays during the December Holiday Season. We apologize in advance for any inconvenience this might cause)
As soon as you order has been dispatched, we will send you an e-mail notification containing a tracking number that you can use to trace your parcel at the EMS Trace website, or the DHL Trace website or the Fedex Trace Website.
We normally reply to your e-mail messages and process your order transactions immediately after receiving them. Therefore, if you have not received an order confirmation or reply to your e-mail within a reasonable time frame, it may be possible that:
If you have any concerns regarding the delivery of your parcel, please don't hesitate to contact us at: support@kencrest.us.
Delays:
Delays can occur if your postman attempts to deliver your parcel, but you are not available to receive it. If you suspect that this has happened, please check the current status of your parcel by using your EMS Tracking Number on EMS Tracing system website. If the shipping status is displayed as “Attempted to be delivered”, your nearest local post office is keeping your parcel and waiting for you to contact them (Most local post offices will keep the parcel for 7 to 10 days before returning the parcel back to us). In this case, please contact your local post office with your shipping information and tracking number and ask them about either redelivering your parcel, or collecting it from them yourself (Proof of identity may be required).
Shipping Damage:
We pay extra care and attention to inspect and pack your order correctly before shipment. However, should your parcel or item have any shipping damage, please notify us by email immediately (Attaching photos of the damaged parcel or item will help us to make an accurate assessment) and we will immediately work on resolving the problem.
In the case of a parcel being returned to sender:
If your parcel has been returned back to us by the carrier for any reason, such as unclaimed parcels or parcels with an incorrect shipping address, we will let you know about the situation immediately and dispatch a new shipment.
Have another question or problem?
Please feel free to contact us at support@kencrest.us concerning any questions or problems that you may have. We will make every effort to solve your problem in a timely manner.
If you have any concern regarding your parcel, please don't hesitate to contact us at: support@kencrest.us
Your order may be subject to VAT and customs fees, which vary depending on your country’s regulations. We ship your order as DDU (“Delivery Duty Unpaid”), meaning we don’t collect VAT, duties, or other taxes in advance.
Any additional costs, such as VAT or customs fees, may need to be paid to the shipping carrier upon delivery.
