We Offer Flat Rate Shipping Worldwide. Just $7 USD

Shipping

We are located in the Japanese knife making capital, Seki City, Gifu Prefecture, Japan. Your order will be carefully inspected and packed by us in our warehouse, and will be shipped to you directly from Japan.

US$7 Flat Rate Worldwide Shipping via Express Mail Service (EMS)

For only US$7.00 we can ship your order to any one of over 100 countries worldwide via EMS (International Express Mail Service by Japan Post). If your order contains multiple items, you will only be charged a total of US$7.00 for shipping. The shipping fee will be automatically added to your shopping cart at the time of payment.

EMS is a fast and safe international shipping method, which is delivered right to your door by your postman. It is one of the most reliable methods for shipping parcels from Japan, and is traceable and insured. EMS is available worldwide in the following countries:

 

Asia 



North America

Central America    

Oceania      

Middle East 

Caribbean

 

 

Europe

Russia

 






South America

Africa




 

Bangladesh, Bhutan, Brunei, Cambodia, China (People's Rep.), Guam, Hong Kong, India, Indonesia, Korea (Rep.), Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam 

Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Is, Barbados,Canada, Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico, Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates 

Austria, Azerbaidjan, Belarus, Belgium, Bulgaria, Czech, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia(Former Yugoslav Republic of),Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine, U.K. 

Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe 

 

Shipping Process and Shipping Speed

We try to keep most items available for immediate shipment, and we will usually ship your order on either the same day, or the day after, your order is placed. If we are unable to ship your order within a few days, we will promptly notify you about the expected shipping date.

On average, EMS (International Express Mail Service) takes the following number of days to arrive once the shipment is dispatched from Japan:

  • To addresses in the United States within 3 to 5 days.
  • To addresses in Europe within 5 to 7 days.
  • To addresses in Australia, New Zealand, or Canada within 4 to 6 days.
  • To addresses in China and Asia within 3 to 5 days.
  • To addresses in Russia within 7 to 14 days. 

Tracking your parcel

As soon as you order is dispatched, we will send you an e-mail notification with an EMS tracking number that you can use to trace your parcel via the EMS Trace website.

 

E-Mail receiving problem

We normally reply to your e-mail messages and process your order transactions immediately after receiving them. Therefore, if you have not received an order confirmation or reply to your e-mail within a reasonable time frame, it may be possible that:

  1. Our e-mail was accidentally diverted in to your “Spam Mail” box; Please check your “Spam Mail” box (This has happened in the past with customers who use Yahoo Mail and Hotmail)
  2. Please check that the e-mail address you entered was correct and is active.
  3. If you have any further problems, please contact us for a prompt resolution at: info@kencrest.us. 

Delivery issues

If you have any concerns regarding the delivery of your parcel, please don't hesitate to contact us at: koki@kencrest.us.

Delays:   

Delays can occur if your postman attempts to deliver your parcel, but you are not available to receive it. If you suspect that this has happened, please check the current status of your parcel by using your EMS Tracking Number on EMS Tracing system website. If the shipping status is displayed as “Attempted to be delivered”, your nearest local post office is keeping your parcel and waiting for you to contact them (Most local post offices will keep the parcel for 7 to 10 days before returning the parcel back to us). In this case, please contact your local post office with your shipping information and tracking number and ask them about either redelivering your parcel, or collecting it from them yourself (Proof of identity may be required).

Shipping Damage:

We pay extra care and attention to inspect and pack your order correctly before shipment. However, should your parcel or item have any shipping damage, please notify us by email immediately (Attaching photos of the damaged parcel or item will help us to make an accurate assessment) and we will immediately work on resolving the problem.

In the case of a parcel being returned to sender

If your parcel has been returned back to us by the carrier for any reason, such as unclaimed parcels or parcels with an incorrect shipping address, we will let you know about the situation immediately and dispatch a new shipment.

Have another question or problem?

Please feel free to contact us at koki@kencrest.us concerning any questions or problems that you may have. We will make every effort to solve your problem in a timely manner.

If you have any concern regarding your parcel, please don't hesitate to contact us at: koki@kencrest.us