$7 USD Flat Rate Shipping Worldwide

Frequently Asked Questions | FAQs

1.Who is JapaneseChefsKnife.Com (JCK)?

Since 2003 JCK has been a specialized online retailer of high-end, high quality Japanese Chef’s knives. Located in Seki city, the Japanese knife making capital, we offer a wide selection of chef’s knives including: Knives from leading Japanese knife producers including Masamoto, Misono and Mizuno Tanrenjyo; Knives from the world-renowned Japanese Master craftsman, Ichiro Hattori; Rare one-of-a-kind custom kitchen knives and hand-forged traditional Japanese knives to meet all the requirements of Professional chef’s, Sushi chef’s and serious home chefs. JCK serves and ships to knife enthusiasts in over 100 countries worldwide via EMS for a flat-rate shipping fee of just US$7.00. (More info at “About Us”).

 

2. Can you ship products to my country, and What is "EMS"?

We ship our products to over 100 countries worldwide via EMS (International Express Mail Service by Japan Post).

Your order will be shipped directly from our office in Seki, Japan via EMS. EMS is a fast and safe international shipping method, which is delivered right to your door by your postman. It is one of the most reliable methods for shipping parcels from Japan, and is traceable and insured. EMS is available worldwide in the following countries: 

Asia 



North America

Central America    

Oceania      

Middle East 

Caribbean

 

 

Europe

Russia

 






South America

Africa




 

Bangladesh, Bhutan, Brunei, Cambodia, China (People's Rep.), Guam, Hong Kong, India, Indonesia, Korea (Rep.), Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam 

Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Is, Barbados,Canada, Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico, Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates 

Austria, Azerbaidjan, Belarus, Belgium, Bulgaria, Czech, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia(Former Yugoslav Republic of),Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine, U.K. 

Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe 

 

3. How does shipping cost?  

For only US$7.00 we can ship your order to any one of over 100 countries worldwide via EMS. If your order contains multiple items, you will only be charged a total of US$7.00 for shipping. The shipping fee will be automatically added to your shopping cart at the time of payment.

4. How soon can you ship my order?

We try to keep most items available for immediate shipment, and we will usually ship your order on either the same day, or the day after, your order is placed. If we are unable to ship your order within a few days, we will promptly notify you about the expected shipping date.

On average, EMS (International Express Mail Service) takes the following number of days to arrive once the shipment is dispatched from Japan:

To addresses in the United States within 3 to 5 days.

To addresses in Europe within 5 to 7 days.
To addresses in Australia, New Zealand, or Canada within 4 to 6 days.
To addresses in China and Asia within 3 to 5 days.
To addresses in Russia within 7 to 14 days.

(Holiday Season during December may cause some delays in delivery. We apologize in advance for any inconvenience this might cause)

 

 5. How can I trace my parcel ?

As soon as you order is dispatched, we will send you an e-mail notification with an EMS tracking number that you can use to trace your parcel via the EMS Trace website.

 6. Are items shipped by EMS insured?

Yes, your order is insured against any damages caused during transportation, or being lost during transportation. We take great care to properly inspect and pack your products before dispatching them, but if you find any problems, please contact us immediately. We will help you to claim for any damages and solve the problem in a timely manner. You may be required to submit evidence, such as pictures or documents.

7. How can I buy knives which are “sold out” or “out of stock”?

We always try to keep sufficient inventory of all the products that we offer. However, because many of our knives are ‘limited production items’ that are produced by skilled craftsmen, using time consuming manual labor, some items may be out of stock for a long time once.

If an item you would like to purchase is out of stock, you can contact us by E-mail to both learn about product availability dates or be put on a waiting list. Or, if you are willing to wait, you may make your order now and have it shipped to you as soon as the item is back in stock.

 

8. I am not familiar with measurements given in millimeters. What are the blade sizes in inches?

In Japan, we use metric measurements in "mm" (millimeters) and "cm" (centimeters), or the old traditional Japanese “Sun” and “Shaku” units of measurement. On our website, we always state the blade length in millimeters, but we also provide this useful metric-to-inch conversion table for our customers who are not familiar with metric measurements. If the measurement you wish to convert is not in the table below, you can calculate the inch equivalent by dividing the number of millimeters by 25.4 (1 Inch = 25.4mm).

 

Inch

 

 

Inch

Paring 80mm

3.1

 

Yanagiba 180mm

7

Petty 120mm

4.7

 

Yanagiba 210mm

8.2

Petty 135mm

5.3

 

Yanagiba 240mm

9.4

Petty 150mm

5.9

 

Yanagiba 270mm

10.6

Honesuki 150mm (Boning Knife)

5.9

 

Yanagiba 300mm

11.8

Santoku 170mm

6.6

 

Yanagiba 330mm

12.9

Santoku 180mm

7

 

Usuba 165mm

6.4

Gyuto 150mm

5.9

 

Usuba 180mm

7

Gyuto 180mm

7

 

Usuba 195mm

7.6

Gyuto 210mm

8.2

 

Usuba 210mm

8.2

Gyuto 240mm

9.4

 

Usuba 225mm

8.8

Gyuto 270mm

10.6

 

Deba 120mm

4.7

Gyuto 300mm

11.8

 

Deba 135mm

5.3

Sujihiki 210mm

8.2

 

Deba 150mm

5.9

Sujihiki 240mm

9.4

 

Deba 165mm

6.4

Sujihiki 270mm

10.6

 

Deba 180mm

7

Sujihiki 300mm

11.8

 

Deba 195mm

7.6

Western Deba 165mm

6.4

 

Deba 210mm

8.2

Western Deba 210mm

8.2

 

 

 

Western Deba 240mm

9.4

 

 

 

 

9. I have still not received your shipment and the expected delivery date has passed. What should I do?

Delays can occur if your postman attempts to deliver your parcel, but you are not available to receive it. If you suspect that this has happened, please check the current status of your parcel by using your EMS Tracking Number on EMS Tracing system website. If the shipping status is displayed as “Attempted to be delivered”, your nearest local post office is keeping your parcel and waiting for you to contact them (Most local post offices will keep the parcel for 7 to 10 days before returning the parcel back to us). In this case, please contact your local post office with your shipping information and tracking number and ask them about either redelivering your parcel, or collecting it from them yourself (Proof of identity may be required).

10. If I have not received an order shipping confirmation e-mail, a reply to my e-mail inquiry, what should I do? 

We normally reply to your e-mail messages and process your order transactions immediately after receiving them. Therefore, if you have not received an order confirmation or reply to your e-mail within a reasonable time frame, it may be possible that:

1. Our e-mail was accidentally diverted in to your “Spam Mail” box; Please check your “Spam Mail” box (This has happened in the past with customers who use Yahoo Mail and Hotmail)

2. Please check that the e-mail address you entered was correct and is active.

11. If I need to cancel my order, what should I do?

1. If you need to cancel your order, please notify us by e-mail as soon as possible. If your has not been dispatched (i.e. you have not received a shipping confirmation e-mail with EMS tracking number), we will cancel your order and make a full refund. Again, if you have not received a reply within two days please check you ’Spam Mail” box or contact us again.

2. If we have already dispatched your order, you can refuse to take delivery of the parcel when it is delivered, and it will automatically be returned to us. Once it has been returned to us, we will refund the full value of the goods except for the shipping fee.

If you have any further problems, please contact us again for prompt solution

12. What is your return policy?

We would like you to be 100% satisfied with all the products that you purchase from us. If you are dissatisfied with you purchase for any reason, you may return your item to us within 14 days and receive either a refund or a replacement item.

All returned items should be in original condition (i.e. Items must be in unused condition, must not have been in contact with water and should include their original packaging).

Please notify us immediately by e-mail at koki@kencrest.us if you would like to return any items. Product returns must be shipped back to either our Japanese office address or our U.S. office address at your own expense:

Kencrest Corporation (Japanese Office Address)

1803-5 Oze, Seki City

Gifu Pref, Japan

501-3265

Phone: 81-575-38-3019

Fax: 81-575-25-2699

Email: koki@kencrest.us

 

Kencrest USA, Inc. (US Office Address)

9325 Lima Ter. S.

Seattle, WA 98118

United States

Phone:  858-204-0197

We warrant that all of our products shall be free from defects in material and workmanship. If you find any of our products to be defective, we will offer you the choice of either receiving a new replacement product or receiving a full refund. This warranty does not cover products that we deem to have been either misused or abused. Please contact us at koki@kencrest.us before returning them.

 

13. I have damaged my knife and I cannot mend it myself. Can you help me?

If you damage or break your knife while using it, you will be pleased to know that most knives with blade damage can be repaired or re-sharpened and be returned back to good working condition. If you would like us to appraise your damaged knife and suggest an appropriate solution, please send some clear photographs of the damaged area of the knife and a description of how the damage occurred to koki@kencrest.us.

14. How can I search for my favorite knife on your website?

We realize it’s hard for you to find the best knife to fit your need from our wide selections. Here are the tips and suggestion to help you chose your best knife quickly:

By Brands, if you have a specific brand or craftsman’s name preference

By Blade Type, if you already have the preferred blade type in mind.  

By Steel Material, if you already have a specific blade steel preference.

 

We have also prepared following Special Category for your needs.

For First Japanese Knives

For Professionals

For Sushi Chefs

Specials

 

Our Advanced Search System will be narrowing your needs and preference, and you will be able to find your best fit knives easily. Enjoy your shopping !

 

If you are also interested in Outdoor Sports knives and fine quality Japanese pocket knives. Please try our another online store JKD www.japaneseknifedirect.com